![]() Once you have installed the new version, try opening a PDF again to see if this solves the problem. You can download a free upgrade from Adobe by going to. If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document. If the entry to the right of Adobe PDF document already says "Use Adobe Reader (default)" then your problem could be that you have an outdated version of Adobe Reader.If the PDF downloads and opens, you're all set. One of our franchise owners called me who owns a Mac. Close Preferences and then test to see what happens when you attempt to read a PDF online. First off, I dont use or own a Mac so Im not familiar with the Mac world.From that list, select (click on) either "Adobe Reader" or "Preview." If you choose "Use Other." you'll see a list of the applications installed on your computer.If the PDF opens, the website you were viewing could have a problem. Locate a PDF on your computer, select it, and then click Open. (Windows only) From the Files Of Type menu, choose All Files. If the entry to the right of "Adobe PDF document" says anything other than "Use Adobe Reader (default)," please click on what is shown and choose "Adobe Reader" (if it is listed) or choose "Use Other". Mac OS: Choose File > Open (or Open File).Scroll down the list to find an entry called something like "Portable Document File" or "Adobe PDF document.".In the window that opens, click on the icon called Applications. ![]() ![]() In Firefox, click on the menu called Firefox (next to your Apple menu). ![]()
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